Victor Obinna Amalahu

IT CLOUD SPECIALIST

Experience

Help Desk System Analyst || Specsavers
January 2023

With range of Azure automation tools, such as Azure Automation, tasks were automated, such as patching and backup, improving efficiency and reducing risk of errors.
Patched software and installed new versions to eliminate security problems and protect data.
Collaborated with vendors to locate replacement components and resolve advanced problems saving store lose of trading hours and millions of pounds yearly.
Created user accounts and assigned permissions on Azure AD
Managed high levels of call flow and responded to Linux, windows, printers, servers and other technical support needs.
Used Azure Monitor and Azure Log Analytics, to monitor performance and identify areas for improvement. To proactively identify and resolve issues before impact on end-users. .
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Entered over 25 service tickets per day into incident tracking system to facilitate faster problem identification and resolution.
Educated stakeholders on data protection tactics to reduce breaches.
Maintained and remotely shutdown servers , and systems to keep networks fully operational during peak periods.

Customer Service Colleague|Barclays Bank UK
Fareham - May 2022 - January 2023

Successfully managed and coordinated multiple projects concurrently, Customer Service Colleague|Barclays Bank UK Fareham – May 2022 – January 2023
ensuring adherence to timelines, budgets, and quality standards.
Troubleshoot customer bank applications.
Developed and maintained project plans, including scope, objectives, deliverables, and resource allocation, using project management software.
Collaborated with cross-functional teams, stakeholders, and vendors to identify project requirements, define project goals, and establish clear communication channels.
Monitored project progress, identified risks and issues, and implemented appropriate mitigation strategies to keep projects on track.
Managing above 30 customer’s request face to face and 50 customers via telephone per day.
Increased branch performance by 30%.

Research /Graduate Teaching Assistant|National Technical University Of Ukraine

Kyiv , Kyiv – September 2019 – May 2021

Completed administrative and research duties per professor request.
Performed research on Software method for detecting Diseases from heterogeneous patients data (UDC 004.415.2) Supervised by: Dr. Oleshchenko Liubov Mykhailivna.
Design and development of network software (The arduino IDE, Sensors, Acutuators and Relays).
Assisting my professor in collection and documentation for Lambda Architecture
Assisting my professor in preparing teaching materials and organizing labs for undergraduate students.
Assisted in research of RSA cryptosystem in encryption mode(Key generation, encryption, decryption) and digital signature creation. Dr. Onai Mykola Volodymyrovych.
Laboratory research on Digital Signal Processing. Supervised by: Prof. Sulema Yevgeniya Sulema
Supported department members with administrative, research and academic assistance.
Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
Streamed classes online and uploaded videos for later viewing by distance and absent students.

Teller |Afribank Plc

Ijebu Ode , Ogun State – January 2010 – September 2013

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Counted and packaged currency and coins.
Reconciled cash drawer and resolved discrepancies.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Removed mutilated currency from circulation.
Processed customer transactions promptly, minimizing wait times.
To collect government revenue tax, Multichoice, PHCN payment and other individual, government, co-operate lodgment. transfer to front tellers to process them under PAYDirect
Audited fellow teller currency to contribute to dual-control procedures.

Education

2019-2021

National Technical University Ukraine.
Software Engineering (Msc)

2015-2018

University of East London (ftms malaysia)
Business Information System (B.sc)

2006-2010

Federal University of Technology Owerri, Nigeria.

CERTIFICATIONS

- HashiCorp Certified: Terraform Associate (003) https://www.credly.com/badges/d3dfa38e-9d84-49c2-940f-0e714c2efaf3/public_url
- AZ-104 Microsoft Azure Administrator June 2023
- https://www.credly.com/badges/7f814762-3aaf-

4c97-9e95- a24909781cf1/public_url

- AZ-900: Microsoft Azure Fundamentals. May 2023 (https://www.credly.com/badges/50ccc611-8b64-43e6-a6b8-bb1238167589/public_url)
- Qualys Vulnerability Management Detection & Response certification (November 2022)

Skills

Intune 86%

Microsoft Azure AD/ Storage explorer 86%

VMware - Hyper V 94%

ITIL and ITSM 87%

Terraform 89%

Docker and Kubernetes 89%

Qualys 100%

Windows OS 100%

Linux 100%

Cisco 92%

NetSuite 92%

Salesforce 92%

Ansible 92%

Contact

Dr. Yevgeniya Sulema

sulema@pzks.fpm.kpi.ua

Daniel Boatswain

D.Boatswain@uel.ac.uk

Ismail Mohamed

Ismail@ftms.edu.my

Joshua Samual

Joshua@ftms.edu.my

Noris Binti Ismail

Noris@ftms.edu.my

Dr. Joyce

Joyce@ftms.edu.my>